Effective Date: 19/05/2025
Company Name: Azan Nine Limited
Trading As: Tajir1.com
Email: [email protected]
Company Registration Number: 16397058
1. Overview
At Tajir1.com, we are committed to ensuring a smooth and trustworthy shopping experience. We handle all returns and refunds centrally, so buyers and vendors do not need to negotiate directly. This policy outlines how we process and manage returns and refunds for purchases made on our platform.
2. Who Handles Returns
All return and refund requests are managed by Tajir1.com.
We review each request and communicate with the buyer and the vendor to ensure fair and timely resolution.
3. Eligibility for Returns
You may request a return if:
- The item is faulty, damaged, or defective
- The item received is significantly different from its description
- The wrong item was sent
- The item did not arrive
We may also accept returns for other reasons such as change of mind at our discretion.
4. Return Window
Return requests must be submitted within 14 days of delivery.
We may extend this period in special cases such as delivery delays, pre-orders, or items covered under extended guarantees.
5. How to Request a Return
To initiate a return, please email us at [email protected] with:
- Your order number
- Description of the issue
- Clear photos of the item and packaging (if applicable)
Our support team will respond within 48 hours with instructions on how to proceed.
6. Return Shipping
- For faulty or incorrect items: Tajir1.com will cover return shipping costs.
- For other approved returns (e.g. change of mind): the customer may be responsible for shipping fees.
7. Refund Process
Once we receive and inspect the returned item (where applicable), we will:
- Issue a full or partial refund to your original payment method
- Notify you via email once the refund has been processed
Refunds may take 5–10 business days depending on your bank or payment provider.
8. Non-Returnable Items
The following cannot be returned unless faulty:
- Perishable goods (e.g. food)
- Personal care and hygiene items
- Custom or personalised products
- Digital products once downloaded or accessed
9. Disputes and Escalation
If you are unhappy with a decision or outcome, you may:
- Contact our support team again at [email protected]
- Raise a claim via your payment provider (e.g. PayPal Resolution Centre)
This policy does not affect your statutory rights or your ability to raise a dispute with PayPal if you paid using their service.
10. Changes to This Policy
Tajir1.com reserves the right to amend this policy at any time. Updates will be posted on this page with a new effective date.
11. Contact Us
For any return, refund, or dispute-related queries, please contact:
📧 [email protected]