Effective Date: 18/05/2025
Company Name: Azan Nine Limited
Platform: Tajir1.com
Email: [email protected]
Company Registration Number: 16397058
1. Overview
Tajir1.com is a multi-vendor marketplace where individual vendors manage their own inventory and shipping. While vendors are responsible for fulfilling and dispatching orders, Tajir1.com oversees the process to ensure trust and accountability.
Buyers can shop confidently knowing that vendor payments are only released after orders are confirmed as fulfilled.
2. Who Ships Your Order?
All products are shipped directly by the vendor. Vendors are responsible for:
- Packaging and dispatching items safely and promptly
- Providing valid tracking information (where applicable)
- Meeting the delivery timeframe indicated on the product page
3. Shipping Methods and Timeframes
Each vendor may offer different shipping options, which will be clearly displayed at checkout. Typical delivery times range from 2–7 working days, depending on:
- The item location
- The destination country
- The chosen delivery service
Expedited or tracked shipping may be available at an additional cost.
4. Order Processing
- Vendors are expected to process orders within 1–2 business days.
- Buyers will receive confirmation and tracking details once the order is shipped.
- If there is any delay, the vendor or Tajir1.com support will notify the buyer promptly.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout based on:
- Product weight and dimensions
- Shipping method selected
- Destination address
Shipping fees are set by each vendor and collected at the time of order.
6. Proof of Delivery
To ensure a secure and verifiable process:
- Vendors may be required to upload proof of shipment or delivery (e.g., tracking number, courier receipt, delivery confirmation)
- Buyers may also be asked to confirm receipt of goods
7. Payment Release Policy
- Tajir1.com holds vendor payments until the order is confirmed as fulfilled.
- This protects buyers and ensures vendors dispatch items in good faith.
- Fulfilment confirmation may involve tracking verification or buyer confirmation.
8. Shipping Issues
If you encounter issues such as:
- Delayed or missing delivery
- Damaged items
- Incorrect products
Please contact us at [email protected] or open a support ticket via your account dashboard. We will coordinate with the vendor and assist in resolving the matter as quickly as possible.
9. International Shipping
Some vendors may offer international delivery. Buyers are responsible for:
- Any customs, import duties, or taxes applicable in their country
- Ensuring the delivery address is accurate and accessible
10. Non-Deliveries
If an item is undeliverable due to an incorrect address or buyer unavailability:
- The buyer may be charged for redelivery (if applicable)
- The order may be cancelled at the discretion of the vendor and Tajir1.com
11. Contact Us
If you have questions or concerns about shipping, reach out to:
📧 [email protected]